to88Privacy Policy
This page describes what we collect when you use to88 and how we keep that data protected. We at to88 collect personal information during account creation, identity verification, and gameplay — information necessary to operate our platform, comply with local law, and prevent fraud. Our approach is to collect only what we need, store it securely, and share it only with processors who help us deliver our service.
We understand that your privacy matters. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), you trust us with payment details. When you upload your government ID for verification, you share sensitive identity information. We treat that trust seriously by encrypting data, limiting access, and disclosing our practices transparently.
Our privacy policy applies to all to88 users, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other supported location. If you have questions about how we handle your data, contact our support team through the Help section in your account dashboard.
What Data We Collect on to88
We collect personal data in several categories. During account creation, we collect your name, email address, phone number, date of birth, and declared location. We use this information to create your account, communicate with you about your account status, and verify your eligibility according to your jurisdiction's law.
Before your first withdrawal, we require identity verification. You upload a government-issued ID (national ID, passport, or driver's licence) and proof of address (utility bill, government correspondence, or rental agreement). We may also request proof of payment-method ownership if you use a payment account not in your name. We collect this information to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations that apply in most jurisdictions where online gaming operates.
During gameplay, we collect transaction data: every bet you place, every game outcome, every deposit and withdrawal request, and your account balance at each point in time. We use this data to maintain your account history, settle disputes, detect fraud, and comply with regulatory reporting requirements. We also collect technical data: your IP address, device type, browser version, and login timestamps. This helps us identify unauthorised access and maintain platform security.
We do not sell your data to marketers
Your personal information is not sold to third parties for advertising or marketing purposes. We use your data only to operate to88, comply with law, and prevent fraud.
How We Use Your Data
We at to88 use your data for several purposes. First, we use it to operate the platform: to process your deposits and withdrawals, settle your bets, and maintain your account. Second, we use it to verify your identity and eligibility, which is mandatory before your first withdrawal. Third, we use it to detect and prevent fraud — we monitor for suspicious patterns such as multiple accounts, rapid deposits and withdrawals, or use of payment methods not in your name.
Fourth, we use your data to comply with law. Most jurisdictions require gaming operators to collect KYC information and report suspicious activity to financial regulators. We may be required to disclose your data to tax authorities, law enforcement, or courts. Fifth, we use your data to improve our service — we analyse gameplay patterns to identify technical issues and improve game stability.
We do not use your data to make automated decisions about your account (such as automated account closure or automated bonus denial) without human review. If we take action based on your data — such as closing your account for suspected fraud — we will notify you and provide an opportunity to request review.
Third Parties and Data Processors
We share your data with third parties only when necessary to operate to88. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details to process deposits and withdrawals. These partners are regulated by Indonesian banking authorities and are bound by their own privacy policies.
We use hosting providers to store our servers and databases. Our servers may be located outside Indonesia; your data may therefore be stored in jurisdictions with different privacy laws than your own. We use fraud-detection vendors to analyse transaction patterns and identify suspicious activity. We use email and SMS providers to send you account notifications and support responses.
If we are required by law to disclose your data to a government authority, tax agency, or court, we will comply with that requirement. We may not be able to notify you of such disclosure if the law prohibits notification.
Your Rights and Data Access
You have the right to request access to the personal data we hold about you. You can submit a data-access request through our support team via the Help section in your account dashboard. We will provide your data in a readable format within a reasonable timeframe, subject to applicable legal requirements.
You have the right to request correction of inaccurate data. If your name, address, or other information is incorrect in our system, contact our support team and we will update it.
You have the right to request deletion of your data, subject to limitations. We may retain your data if we are required by law to keep it (for example, for tax or regulatory reporting), if we need it to resolve disputes, or if you have an outstanding balance in your account. Once your account is closed and all disputes are resolved, we will delete your data subject to legal retention requirements.
Cookies and Tracking
We use cookies to maintain your login session and remember your preferences. Cookies are small files stored on your device that allow us to recognise you when you return to to88. You can disable cookies in your browser settings, but doing so may prevent you from logging in or using certain features of our platform.
We do not use cookies to track your activity across other websites. We do not use third-party tracking pixels or analytics that follow you outside to88. Our analytics are limited to understanding how users interact with our platform so we can improve performance and stability.
Data Security and Encryption
We at to88 protect your data through encryption, access controls, and regular security audits. Your password is hashed and never stored in plain text. Data transmitted between your device and our servers is encrypted using industry-standard protocols. Our servers are protected by firewalls and intrusion-detection systems.
However, no online system is entirely secure. We cannot guarantee that data breaches will never occur. If we discover a breach that affects your personal information, we will notify you and take steps to mitigate harm. We do not provide indemnity against loss due to security incidents beyond our control.
We maintain this policy to explain how we collect, use, and protect your data. If you have privacy concerns or questions about your data, contact our support team through your account dashboard.
Policy Updates and Contact
We may update this privacy policy from time to time. Changes take effect immediately upon publication on this page. We will notify active account holders of significant changes via email, but notification is not required for the change to be valid. Your continued use of to88 after a policy change constitutes acceptance of the updated policy.
If you have questions about our privacy practices, contact our support team through the Help section in your account dashboard. For data-access requests, deletion requests, or privacy complaints, include "PRIVACY REQUEST" in your subject line so your request is prioritised. We will respond within a reasonable timeframe, subject to applicable legal requirements.
Our privacy policy is governed by the laws of the jurisdiction where to88 operates. If you believe we have violated your privacy rights, you may file a complaint with your local data-protection authority or regulatory agency. We are committed to working with regulators to resolve privacy concerns.
Legal and Jurisdiction Information
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Service availability
to88 services are offered only in jurisdictions where online gaming and sports wagering are permitted by applicable law. We do not represent that to88 is legal, regulated, or licensed in any specific territory. Regulatory frameworks for online gaming vary significantly across regions: some jurisdictions fully permit online wagering, some restrict it to state-licensed operators, and some prohibit it entirely. Our availability is determined by local legal status, and we enforce geolocation restrictions where technically feasible to prevent access from prohibited territories.
We do not name specific jurisdictions as legal or illegal because regulatory status changes frequently and varies across government authorities. Instead, we rely on user-declared location data during account signup and apply geolocation verification at login. If our system detects access from an unsupported region, your session may be blocked. You are responsible for confirming that to88 is available in your jurisdiction before attempting to register or deposit funds.
Our payment partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) may also apply their own geographic restrictions. Even if to88 is available in your location, your bank or e-wallet provider may decline gaming transactions based on their own compliance policies. We are not liable for payment rejections or account freezes imposed by third-party financial institutions.
Account eligibility
Eligibility to create and maintain a to88 account is determined by the laws of your jurisdiction. Some territories set minimum age thresholds; others impose residency or professional restrictions. We do not apply a single global age requirement because eligibility criteria vary by territory. Instead, we require identity verification at account creation and before your first withdrawal. During verification, you provide a government-issued ID; our team confirms the document's validity and your eligibility according to your jurisdiction's applicable law.
By creating a to88 account, you represent and warrant that you meet all eligibility requirements in your jurisdiction, that you are of legal age to enter into binding contracts, and that you have read and agreed to our Terms and Conditions. If your ID or documents indicate you do not meet eligibility criteria, we reserve the right to close your account and return any outstanding balance to your original payment method.
We do not provide age verification through third-party age-confirmation services or facial recognition; we rely on documents you submit. Fraudulent or forged documents may evade initial detection, and we accept no liability for undetected fraud. It is your sole responsibility to confirm that you meet your jurisdiction's eligibility requirements before accessing to88.
Local-law responsibility
You are solely responsible for verifying that your access to and use of to88 comply with the laws and regulations of your jurisdiction. We do not provide legal advice, nor do we conduct individual jurisdiction-compliance assessments on your behalf. Online gaming laws differ significantly: some jurisdictions allow unrestricted online betting, some regulate it through licensing frameworks, and some prohibit it outright. Only you can determine which framework applies to your location.
If your jurisdiction prohibits online gaming, you should not access to88. If your location requires online gaming operators to hold a specific licence, to88 may not hold that licence in your territory. If your jurisdiction imposes tax obligations on gaming winnings, you are responsible for calculating, reporting, and remitting those taxes to your tax authority. to88 does not provide tax advice and will not file tax documents on your behalf.
Some jurisdictions restrict advertising or payment processing related to gaming. If your country restricts gaming-related marketing or payment use, you are responsible for recognising that restriction and declining to use to88. We do not monitor or enforce individual-jurisdiction restrictions; that responsibility rests with you.
Data and privacy scope
to88 collects personal data including your name, date of birth, address, government ID number, email, phone number, and payment-account details. We collect this information to fulfill KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, which most gaming jurisdictions impose on operators. We also collect gameplay data (bets placed, amounts wagered, game outcomes, withdrawal requests) to maintain account histories and detect fraud. For complete details on our data practices, please review this Privacy Policy.
Your personal data is stored on encrypted servers and is not sold to third parties for marketing. However, we may be required by law to disclose information to financial regulators, tax authorities, law enforcement, or court orders in jurisdictions where we operate or where users reside. We also share limited data with payment partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) to process transactions, and with fraud-detection and hosting vendors to maintain platform security.
If you have questions about your personal data, you may submit a request to our support team via the Help section in your account. We do not guarantee response outside applicable legal timeframes, and some requests may be denied if compliance would breach security or reveal other users' information.
Contact for legal inquiries
Legal or compliance enquiries can be directed to our support team through the Help section in your to88 account dashboard. Our English-speaking team handles jurisdiction questions, account-closure requests, data-access demands, and regulatory enquiries. Response times are subject to standard support windows; we do not guarantee same-day replies, but we commit to investigation and follow-up within a reasonable timeframe. For urgent legal matters, include "LEGAL INQUIRY" in your subject line so your request is prioritised.
If you have payment-processing disputes, chargebacks, or transaction errors, you may escalate concerns to your bank or e-wallet provider first, as they may have faster dispute-resolution processes. Payment partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) are regulated by Indonesian banking authorities; those authorities may also handle complaints about payment processing on gaming platforms.
If you are a regulator, law-enforcement agency, or legal representative investigating to88 or a user account, you may submit a formal legal request or court order to our compliance team. We will review such requests according to applicable law and respond within the timeframe required by the order or statute. We do not discuss the existence or content of legal investigations or regulatory requests in user-facing communications.